NPS & Revenue

In HealthPro, the focus on both customer experience and revenue generation are the two core pillars that drive success. The Home Page provides clear visibility into these areas through detailed agent analytics and Net Promoter Score (NPS) tracking.

• Agent Performance:

  • Appointments Booked: The number of appointments each agent has successfully booked, providing insight into their effectiveness in driving business.

  • Business Value: The revenue generated by each agent, directly linking their performance to your bottom line.

  • Average Rating: Customer ratings for each agent, offering a clear indicator of customer satisfaction and service quality.

• Net Promoter Score (NPS):

  • The NPS dashboard gives you an at-a-glance view of customer satisfaction, segmented by star ratings. This metric is essential for understanding overall customer sentiment and loyalty, which are critical for long-term success.

  • The NPS score itself is a key indicator of how likely your customers are to recommend your services, reflecting the effectiveness of your entire team in delivering exceptional experiences.

By closely monitoring these metrics, you can ensure that HealthPro is not only helping to grow your revenue but also enhancing the quality of service your agents provide, leading to higher customer satisfaction and loyalty.