Departments and units

How departments and teams are created for a centre, how to add and remove them, how staff belong to them, and what centre resources are.

A department is a unit inside one centre, such as Gynaecology, Pathology or Front Desk / Reception. Departments organise staff and decide who heads a unit. A department can be marked as a Team instead of a Department; both work the same way. This page is for administrators.

How departments are created

Departments are always created for one centre. There are two ways:

Where	What it creates
Centre Onboarding wizard	One non-clinical department for each operational unit you pick (for example Front Desk / Reception, Pharmacy, Billing / Cash Counter) and one clinical department for each specialty you pick (for example General Medicine, Pathology). See Centres and clinic configuration.
Clinic Configuration, Departments tab	One clinical department with the name you type.

LeapHealthOS generates each department's code for you. You never type a department code.

The Departments tab

Open SettingsClinic & Doctor SetupClinic Configuration, select the Departments tab and choose the clinic in Select Clinic. Until you choose one, you see "Select a clinic to view departments."

The table lists the clinic's active departments with Department, Description and Status.

Add a department

Choose the clinic

Choose the clinic in Select Clinic.

Type the name

Type the name in Add new department.

Add it

Select Add Department, or press Enter.

Expected result: You see "Department added successfully" and the department appears in the list.

If the clinic already has an active department with the same name, you see "Department with this name already exists".

Departments added here are always clinical and top-level

The Departments tab cannot set a department's type, description or parent. Every department added here is a clinical department at the top of the tree. If adding a department here fails with "Failed to add department", ask your implementation team to add it.

Remove a department

Select the delete icon on the row and confirm with Delete.

The confirmation says the department "will be permanently removed". In practice the department is deactivated: it disappears from the list and from pickers, while past records that mention it are kept. You see "Department deleted successfully". There is no screen to reactivate a department; ask your implementation team if you need one back.

Departments and teams in the org tree

You set a department's head, and mark it as a Department or a Team, in the Org tree section of SettingsPlatform ConfigurationSystem Settings (Organisation tab). Heads receive escalations and are the default manager of the staff in their department. See Org tree, reporting lines and access scope.

Departments can sit under a parent department. No screen sets a parent today, so this structure is set up by your implementation team.

How staff belong to departments

A staff member belongs to a department through a centre assignment that names that department. Assignments are created:

by the Clinical Staff and Doctor onboarding wizards, one per department you pick at each centre;
on the Centres tab of Doctor Configuration, where you can add a centre with a department. See Doctor onboarding and configuration.

Non-clinical staff are assigned to whole centres, not departments.

Editing clinics on the Users screen removes department links

Changing a person's Assigned Clinics in Edit User replaces their assignments with centre-wide ones and drops their departments. See Users and staff onboarding.

Centre resources

A resource is a physical item at a centre, such as a room, a piece of equipment or a bed. Each resource has a type (from the Resource Types registry), a name, a quantity, an optional location and notes, and a status: active, under maintenance, or retired.

Resources are shown on the Units board in Care Station. See Care Station and the Units board.

Resources have no setup screen

There is no screen in LeapHealthOS to add or edit resources yet. Your implementation team sets them up.

departmentsunitsteamsoperational unitsresourcesroomsbedsadmin