Notifications
Notification channels, routing rules, and reminders
Notification rules
How notification rules decide which events send messages, to whom, on which channel and with which template, at organisation or centre level.
Notification events and recipient strategies
Every event you can set a notification rule for, when it happens, and exactly which staff each recipient strategy reaches, including overrides.
Templates and variables
Attach WhatsApp and email templates to a notification rule, match template placeholders to event values, format dates and amounts, and add send conditions.
Appointment reminders
How LeapHealthOS sends one scheduled reminder before each appointment, how to send one by hand, and what you need to set up for reminders to reach patients.
Alerts feed
Read the Alerts page, understand what each alert shows, and acknowledge, silence or resolve alerts so the right people are told and escalations stop.
Alert rules and silences
Create alert rules that watch hospital measurements such as approval waits, overdue bills, walk-in waits and low stock, and use silences to pause alerts for a planned window.
Service counters
Set up service counters such as lab collection desks or pharmacy windows, with their own walk-in queue, daily token limit and "your turn is near" alerts.
Notification rules
How notification rules decide which events send messages, to whom, on which channel and with which template, at organisation or centre level.