Appointment Booking
Slot search, booking flow, rescheduling, and check-in
How Slot Search Works
How the system finds available appointment slots based on doctor schedules, configs, and booking rules.
Booking an Appointment
Complete booking flow — draft holds, payment types, approval workflow, status lifecycle, and config snapshots.
Rescheduling & Cancellation
Reschedule rules, cancellation policies, time-based refund tiers, cooling-off period, and refund processing.
Check-in & Completion
Check-in windows, late arrivals, no-show detection with blacklist, and automatic completion.