Appointment Booking
Slot search, booking flow, rescheduling, and check-in
How slot search works
How doctor schedules become bookable times in LeapHealthOS, and how capacity, walk-in reserve, booking rules and booking limits change what staff can book.
Booking an appointment
Step-by-step guide to the front-desk booking wizard, from mobile number lookup to the confirmation dialog.
Holds, payment at booking and approvals
When a booking is confirmed straight away, how a slot is held while the patient pays online, what happens when the hold runs out, and how approval works.
All Appointments and appointment statuses
A guide to the All Appointments screen and the 11 appointment statuses, with what moves an appointment from one status to the next.
Check-in, late arrival and no-show
How to check a patient in, what the check-in window and late-arrival options really do, how consultations are completed, and the manual and automatic no-show rules.
Rescheduling, cancellation and refunds
How to reschedule or cancel an appointment, the rules that decide when you can, and how the refund due is worked out.
The patient profile
A tour of the patient profile in LeapHealthOS, covering the header, insurance, every tab, editing details, family links, documents and merging journeys.
How slot search works
How doctor schedules become bookable times in LeapHealthOS, and how capacity, walk-in reserve, booking rules and booking limits change what staff can book.