Key Concepts
A plain-language glossary of terms used throughout Hospital OS.
Key Concepts
This page explains the terms you will see throughout Hospital OS. Every definition is written for someone with no technical background. Bookmark this page for quick reference.
Core Terms
Term | What It Means |
|---|---|
Centre | A physical hospital location (branch, clinic, facility). If you have three branches, you have three centres. |
Department | A division within a centre (Cardiology, Lab, Pharmacy, etc.). |
Staff Profile | A record for any hospital employee (doctor, nurse, receptionist). |
Service | Something the hospital offers (Consultation, Blood Test, X-Ray, etc.). |
Service Category | A grouping for services (Consultations, Lab Tests, Imaging). |
Pricing Record | The price entry for a service — includes the base price, tax, and appointment duration. You can have different pricing records for the same service at different centres or with different doctors. |
Slot | An available time block for booking an appointment. |
Appointment | A confirmed booking for a patient to see a doctor or use a service. |
Visit | When a patient actually comes in and checks in for their appointment. |
Package | A bundle of services at a discounted price (e.g., "5 physiotherapy sessions for Rs 2000"). |
Bill | The invoice generated when a service is provided. |
Journey | A patient’s ongoing treatment plan across multiple visits. |
Walk-in | A patient who arrives without a prior appointment. |
Token | A queue number assigned to walk-in patients. |
Configuration Terms
Term | What It Means |
|---|---|
Tenant | Your hospital organization in the system — all your centres share one tenant. |
Config Hierarchy | Settings can be set at different levels (hospital-wide, per centre, per doctor). The most specific setting wins. |
Slot Duration | How long each appointment time block lasts (in minutes). |
Buffer Time | Gap between appointments for the doctor to prepare. |
Booking Limit | Maximum number of appointments a doctor can take per day. |
Approval Requirement | Whether a booking needs manager sign-off before being confirmed. |
Walk-in Reservation | Percentage or number of slots set aside for walk-in patients. |
Prices in Hospital OS
All prices in Hospital OS are stored in paisa. When you see a price field, enter the value in paisa. For example, a Rs 500 consultation is entered as 50000. The system displays amounts in Rupees to patients and staff, but stores everything in paisa internally for precision.
What Happens Next?
Ready to set up your hospital? Follow the step-by-step Quick Start Guide.
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