Tenant Configuration

13 tenant-configurable type categories, validation rules, and how custom types flow through the system.

Each hospital (tenant) can customise the system to match its specific workflows, terminology, and policies. Tenant configuration controls what values are available in dropdowns, forms, and validation rules throughout the system.

Configurable Type Categories

The following categories are tenant-configurable — your hospital defines its own set of valid values for each:

Category	What It Controls	Example Values
Staff Types	Roles available for staff profiles	Doctor, Nurse, Receptionist, Lab Technician, Pharmacist
Service Types	Classification of services offered	Consultation, Lab Test, Imaging, Procedure, Therapy
Visit Types	Purpose of patient visits	Consultation, Check-up, Follow-up, Emergency, Procedure
Journey Types	Types of care episodes	Admission, Treatment Course, Monitoring, Rehabilitation
Resource Types	Categories of physical resources	Room, Chair, Bed, Equipment, Vehicle
Package Types	Categories of service packages	Therapy, Preventive, Premium, Family
Centre Scopes	How packages can be used across centres	Single Centre, Multi Centre
Bill Types	Types of financial documents	Invoice, Receipt, Estimate, Proforma
Document Categories	Categories for clinical documents	Lab Report, Imaging, Referral, Insurance, Consent
Relationship Types	Patient-to-patient relationships (for family packages)	Spouse, Child, Parent, Sibling
Payment Methods	Accepted payment methods	Cash, Card, UPI, Bank Transfer, Insurance, Package Redemption
Priority Levels	Urgency levels for test requests	Normal, Urgent, STAT
Config Types	Categories of system configuration	Slot Engine, Appointment, Billing, Notification

Not Hardcoded

These values are not built into the system. Each hospital defines its own set during onboarding. You can add new values at any time without a system update.

How Tenant Types Are Used

Throughout the system, when a dropdown or form field offers choices, those choices come from tenant configuration:

Creating a staff profile → Staff Types determines available roles
Creating a service → Service Types determines available classifications
Recording a visit → Visit Types determines available purposes
Issuing a bill → Bill Types determines available document types
Accepting payment → Payment Methods determines available methods

If you need a new value (e.g. a new staff role), add it to the tenant's Staff Types configuration.

Validation

The system validates all inputs against tenant types. If a value is not in the tenant's configured list, the operation is rejected. This ensures data consistency across the hospital.

What's Next?

Learn about appointment-specific settings in Appointment Settings, or understand how configuration cascades across levels in Config Hierarchy.

configurationtenantsettingscustomisationtypes

Tenant Configuration