What is Hospital OS?

What is Hospital OS?

Hospital OS is a complete hospital appointment and operations management platform. It handles everything from setting up your hospital locations and onboarding doctors, to letting patients book appointments, tracking clinical records, and generating bills. Whether you run a single clinic or a chain of hospitals, Hospital OS adapts to your workflow.

What Hospital OS Does

Hospital OS gives you one place to manage your entire hospital operation. Here is what it covers:

• Manage appointments — search available slots, book, reschedule, and cancel
• Handle walk-in patients — assign queue tokens and track waiting times
• Track clinical records — vitals, prescriptions, diagnostic reports, and clinical notes
• Generate bills — create invoices, apply taxes, process payments and refunds
• Let patients book online — a self-service patient portal for booking and viewing records
• Send notifications — automatic reminders via SMS, email, and WhatsApp

Who Uses Hospital OS

Hospital OS is designed for four types of users:

• Hospital Admins — Set up and configure everything: centres, staff, services, pricing, and system settings.
• Front-Desk Staff — Manage day-to-day appointments, check in patients, handle walk-ins, and process payments.
• Doctors and Clinical Staff — Record clinical notes, write prescriptions, order diagnostic tests, and view patient history.
• Patients — Book appointments online, view upcoming visits, access prescriptions and reports through the patient portal.

What You Can Customize

Hospital OS is designed to fit the way your hospital works, not the other way around. Nearly every aspect of the system can be adjusted to match your workflows, policies, and preferences. Here are the key areas you can customize:

Appointment timing. You control how long each type of appointment lasts. A quick general consultation might be 15 minutes, while a first-visit specialist appointment could be 45 minutes. You can also set buffer time between appointments so doctors have a moment to prepare, and you can add extra time for new patients who need their full medical history recorded.

Working hours and holidays. Each centre and each doctor can have their own schedule. Your MG Road branch might be open Monday through Saturday from 9 AM to 6 PM, while your weekend clinic operates only on Saturdays and Sundays. Doctors set their own availability within those centre hours, and you can block out holidays or personal leave for any date.

Staff roles and types. Instead of a fixed list of job titles, you define what staff types exist in your hospital. Whether you need Doctor, Nurse, Receptionist, Lab Technician, Pharmacist, Ward Attendant, or any other role, you create the types that match your organization.

Services and pricing. You define exactly what services your hospital offers, organize them into categories, and set prices. The same service can have different prices at different centres or with different doctors. A general consultation might cost Rs 500 at the main branch and Rs 300 at a satellite clinic.

Payment and booking rules. You choose which payment methods patients can use (UPI, card, cash, net banking), whether full payment is required at booking or just a token amount, and whether certain appointments need manager approval before being confirmed.

Notification channels. You decide how patients and staff are notified about appointments, reminders, and changes — via WhatsApp, email, SMS, or a combination.

Walk-in management. You configure how walk-in patients are handled: whether to reserve a percentage of daily slots for walk-ins, how walk-in patients are queued, and which doctors accept walk-in patients.

All of these settings can be configured at the hospital level and overridden for specific centres or doctors. See Configuration for the full reference.

Multi-Centre Support

Hospital OS supports multiple hospital branches from one account. Each centre can have its own:

• Staff and doctors
• Departments and resources
• Services and pricing
• Working hours and holidays
• Configuration settings

A doctor can work at multiple centres, each with their own schedule and pricing. You manage everything from a single dashboard.

Hospital OS at a Glance

The patient journey through Hospital OS follows six stages:

What Happens Next?

Now that you know what Hospital OS does, learn the key terms used throughout the system. See: Key Concepts.