What is Hospital OS?
System overview for first-time readers — what Hospital OS does and who it's for.
What is Hospital OS?
Hospital OS is a complete hospital management system that helps you run your hospital operations from a single platform. Whether you manage appointments, walk-in patients, billing, clinical records, or patient communications — Hospital OS handles it all.
Think of it as the operating system for your hospital. Just like your phone's OS manages all your apps, Hospital OS manages all your hospital's daily operations in one place.
What Can You Do With Hospital OS?
Manage Appointments — Let patients book online or have your staff book for them. Handle rescheduling, cancellations, and no-shows automatically.
Handle Walk-ins — Generate token numbers for patients who arrive without appointments. Manage queues across multiple service counters.
Track Clinical Records — Record vitals, write prescriptions, order lab tests, upload reports — all tied to each patient's visit.
Generate Bills — Automatic billing when appointments are confirmed. Accept online payments (UPI, cards) or offline payments (cash, card swipe).
Patient Self-Service — Patients can book appointments, view their records, download prescriptions, and pay bills through the patient portal.
Send Notifications — Automatic WhatsApp, email, and SMS notifications for confirmations, reminders, and updates.
Sell Packages — Bundle services into packages (e.g., '5 physiotherapy sessions') with validity periods and family sharing.
Who Uses Hospital OS?
Role | What They Do |
|---|---|
Hospital Administrators | Set up centres, staff, services, pricing, and system-wide settings |
Front-Desk Staff | Manage appointments, check-ins, walk-in tokens, and billing |
Doctors & Clinical Staff | Record vitals, write prescriptions, order and verify lab reports |
Patients | Book appointments, view records, download reports, and pay bills online |
Business Owners | Configure the system, manage multiple centres, and track operations |
What Makes It Flexible?
Almost everything in Hospital OS is configurable to match how your hospital works:
Appointment durations, buffer times, and booking limits
Payment methods your patients can use
Staff roles and types
Service categories and pricing (even different prices per centre)
Notification channels and reminder timings
Walk-in reservation percentages
Getting Started
What's Next?
Start with Key Concepts to understand the terms used throughout this documentation, then follow the Quick Start Guide to set up your first centre and book your first appointment.
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