Loyalty

Customer loyalty points platform — earning rules, OTP-secured redemptions, reversals, and tenant configuration

What the program is, how a customer day works end to end, and the three ground rules every integration follows

Registering customers by phone, what their profile carries, and how to read every number in the points summary

Earning rules and everything they can express, the calculate-then-confirm flow, caps, and how point lifetimes and waiting periods work

The redemption flow with holds and windows, OTP protection and its controls, and cancelling cleanly

Undoing transactions: clean undos, refunds and take-backs, your reversal policy options, and the guards on every reversal

The complete catalogue of every tenant setting — switches, caps, schedules, tiers, fraud limits and notification setup

Referral programs end to end: referrers and codes, capturing referees by channel, milestones and rewards, approvals and fraud review, public forms

The developer bridge: every operation linked to its full technical specification, and how to read outcomes