CustomersRegistering customers by phone, what their profile carries, and how to read every number in the points summaryManaging CustomersIdempotent customer creation and lookup by phone, the Patient Profile page, and manual bonuses, penalties and adjustmentsPoint BalancesThe points summary explained: usable, locked, unmatured, the reconciliation identity, and balances per centreThe Loyalty AppA tour of the admin app — the dashboard, patient profiles, logs, uploads, referrals, earning rules and settings — and who does what whereManaging CustomersIdempotent customer creation and lookup by phone, the Patient Profile page, and manual bonuses, penalties and adjustments