Redeeming Points

The redemption flow with holds and windows, OTP protection and its controls, and cancelling cleanly

Lock points with redeem, secure with a one-time code, commit with confirm-transaction — from the till or from the app

The single-use one-time code — on WhatsApp or SMS — that authorizes a redemption

Locks, the confirmation window, and cancelling a redemption cleanly

Maturity & Expiry

When points become spendable and when they stop — precedence and FIFO

Redemption Flow

Lock points with redeem, secure with a one-time code, commit with confirm-transaction — from the till or from the app