Pricing Configuration
Pricing hierarchy (doctor > centre > service default), centre-service overrides, walk-in reservation, and overbooking settings.
Pricing Configuration
Pricing in Hospital OS is flexible and hierarchical. Each service has a default price, but centres and doctors can override it. This allows the same service to have different pricing across locations and providers.
Pricing Hierarchy
When determining the price for a service, the system checks in this order (most specific wins):
- Doctor-Service Override — A specific doctor has a custom fee for this service at this centre
- Centre-Service Override — This centre has a custom price for the service
- Service Default — The base price defined on the service itself
Centre-Service Configuration
When you map a service to a centre, you can customise many aspects:
Setting | Purpose | Example |
|---|---|---|
Custom Price | Override the service's default price at this centre | Rs 600 instead of Rs 500 |
Custom Duration | Override appointment duration at this centre | 20 min instead of 15 min |
Custom Instructions | Centre-specific patient instructions | Report to Lab 2, 3rd Floor |
Slot Duration | Override slot length for this service at this centre | 30 minutes |
Slots Per Hour | Alternative: define how many slots per hour | 4 (= 15 min each) |
Max Per Day | Daily booking limit for this service at this centre | 20 per day |
Operating Hours | Service-specific hours (separate from centre hours) | Lab open 7 AM – 2 PM only |
Doctor-Service Custom Fees
Individual doctors can have custom pricing for services they offer:
Setting | Purpose |
|---|---|
Custom Fee | Doctor charges a different rate than the centre default (e.g. senior consultant premium) |
Custom Duration | Doctor needs more/less time for this service (e.g. thorough consultation = 30 min) |
Walk-in Configuration per Service
Each centre-service mapping can configure walk-in behaviour:
Setting | Purpose |
|---|---|
Walk-in Enabled | Whether walk-in tokens can be issued for this service at this centre |
Walk-in Slot Strategy | How walk-in patients are served (FIFO, priority-based) |
Reserve Strategy | How slots are reserved for walk-ins: Percentage, Fixed Count, or None |
Reserve Percentage | Percentage of total slots reserved for walk-ins (e.g. 20%) |
Reserve Count | Fixed number of slots reserved for walk-ins (e.g. 5 slots) |
Walk-in vs Online
Overbooking
Some centres allow overbooking — accepting more appointments than the slot capacity would normally allow:
Setting | Purpose |
|---|---|
Overbooking Allowed | Enable or disable overbooking for this service at this centre |
Overbooking Percentage | How much over capacity to allow (e.g. 20% = 12 appointments for 10 slots) |
What's Next?
Learn about bundling services into packages in Packages & Subscriptions.
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