Services & Categories
Service details, hierarchical categories, requirements (referral, doctor, fasting), patient instructions, and preparation rules.
Services & Categories
Services are the treatments, consultations, tests, and procedures your hospital offers. They're organised into categories for easy navigation. Each service has requirements, instructions, and pricing that affect how it can be booked and delivered.
Service Categories
Categories group related services together. Categories can be hierarchical — a parent category can have sub-categories.
- Diagnostics → Pathology → Blood Tests, Urine Tests
- Imaging → X-Ray, CT Scan, MRI
- Consultations → General, Specialist, Follow-up
Each category has a unique code per hospital, a display order for UI sorting, and an optional icon.
Service Details
Every service has these core fields:
Field | Purpose | Example |
|---|---|---|
Service Name | Display name | Complete Blood Count (CBC) |
Service Code | Unique identifier per hospital | LAB-CBC-001 |
Category | Which category it belongs to | Pathology |
Default Duration | Standard appointment length in minutes | 15 minutes |
Service Type | Tenant-configurable type classification | Lab Test, Consultation, Procedure |
Display Order | Sort order in listings | 1 (shown first in category) |
Service Requirements
Each service has flags that control the booking and delivery workflow:
Requirement | Default | What It Means |
|---|---|---|
Requires Doctor | Yes | A doctor must be assigned. If No, the service can be performed by any qualified staff (e.g. blood draw). |
Requires Referral | No | A referral from another doctor is needed before this service can be booked. |
Requires Prior Appointment | No | Patient must have a prior consultation before booking this service. |
Patient Instructions & Preparation
Services can include preparation requirements shown to patients before their appointment:
Field | Purpose | Example |
|---|---|---|
Patient Instructions | Text shown to patient after booking | Avoid heavy food 4 hours before the test |
Fasting Required | Whether the patient must fast | Yes |
Fasting Hours | Minimum fasting duration | 8 hours |
Sample Type | For lab tests — what sample is needed | Blood, Urine, Saliva, Stool |
Patient Notification
What's Next?
Learn about pricing and centre-specific configuration in Pricing Configuration.
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