Journey Node Reference
Every journey node: configuration, outcomes and runtime behaviour
Node reference overview
All 15 journey node types at a glance, plus the building blocks many node panels share: naming, skipping, backdating, waiting and task recipients.
Start node
The Start node is the single entry point of a journey. Patients arrive through Entry rules; the node sets how soon a patient can enter again.
Pause node
The Pause node holds a patient until a time, an event, or whichever comes first, then routes on what happened.
Routine node
The Routine node fires repeatedly on a schedule, on events, on missed events or when a condition starts to hold, and tracks streaks, check-ins and goals.
Gather node
The Gather node joins parallel branches back into one, when all, any or a set number of them arrive, with an optional timeout.
Reach node
The Reach node sends one-way WhatsApp or email messages from approved templates, respecting consent, quiet hours and your clinic's timing policies.
Capture node
The Capture node sends a feedback form or WhatsApp Flow, watches for one sent elsewhere, or waits for answers to several forms and routes on them.
Sign node
The Sign node collects legal e-signatures on a PDF template from patients, relatives, doctors or staff, in stages, with a coordinator for problems.
Produce node
The Produce node runs a published AI flow that generates a document, such as a summary letter, and saves it to the patient's record.
Engage node
The Engage node raises a task for a role, person or team at a centre, and can wait for the answer staff give before the journey continues.
Appointment node
The Appointment node books a consultation or service for the patient, choosing the slot by policy or exact times, with optional booking profiles and sets.
Connect node
The Connect node hands the patient over to another journey, ending this one, or starts the other journey alongside, carrying values across.
Involve node
The Involve node starts a journey for another person, such as a partner or carer, and links the two journeys so they can signal each other.
Tell node
The Tell node sends a named signal, with optional values, to the journeys linked to this one, so they can continue when this side is ready.
AI Aide node
The AI Aide attaches to one action step and fills its fields from an AI flow or AI team just before that step runs.
Close node
The Close node ends a branch or the whole journey with a named outcome and a kind (success, failure or neutral) used in insights.
Event catalog
Every event a journey can react to, grouped as in the product, with the label you pick, its key, and whether it can start a journey or be waited for.
Node reference overview
All 15 journey node types at a glance, plus the building blocks many node panels share: naming, skipping, backdating, waiting and task recipients.