Journeys | Leaphealth - OS Docs

What a journey is in LeapHealthOS, how drafts, versions and patients on a journey relate, and the terms used across the Journeys pages.

Use the journeys list, create a journey, find your way around the builder screen, save your work, edit with colleagues and archive a journey.

Add and edit steps on the journey canvas, connect them, and understand exactly which connections fire when a step finishes.

Which journey steps wait, how their time limits and reminders work, what happens at the limit, and the clinic defaults that apply.

How a journey is checked and published, what each finding level means, and the full list of review messages with how to fix each one.

How drafts and published versions relate, how to view and restore an earlier version, and how to dry-run a journey with Simulate.

The Journeys permissions, what each one lets a person do, and how to give staff access to build, publish and run journeys.

Put patients on a journey automatically with entry rules, or enrol them by hand from Health, an entry rule or the patient profile.

Every reason LeapHealthOS refuses to put a patient on a journey, where each limit is set, and what staff can do about it.

Find a patient's journey, read what it is waiting on, and pause, resume, cancel or move a stuck step along.

Use the Health tab to find patients stuck on a journey, and Insights to see how many patients reach each step and how journeys end.

Add recurring messages, tasks and AI flows to a journey, and set its starting fields, close policy, timing, exclusion group and interrupt handlers.

What a journey sends to patients, the checks every message passes, one-tap action links, and how documents go out for signature.

Every event a journey can react to, grouped as in the product, with the label you pick, its key, and whether it can start a journey or be waited for.