Centres & Store Separation
Keeping points at the centre that issued them, the centre list, and what changes on every call once separation is on
A hospital group rarely wants points earned at one centre to be spent at another. Store separation keeps every point at the centre that issued it — and once it is on, every loyalty operation says which centre it comes from.
The Settings — Settings → Centres
Setting | Your options | Default |
|---|---|---|
Keep points at the centre that issued them | Off — points are held in one wallet and can be spent anywhere, so centres only say where a purchase happened / On — every reward and redemption must name a centre, and points are only spendable where they were earned | Off |
Centres | Any number of centres, each with a centre name and a code — the code is what your billing system sends; codes must be unique | Empty |
Unit shown when a transaction has no centre | What app orders and other centre-less transactions show in the points logs — “Mobile app”, for example | Blank |
What Changes When Separation Is On
- Every call that touches a customer's points — look-up, points summary, calculate, confirm, redeem, validate, release, reverse, bonus, penalty, adjust — carries a
store_codefrom your centre list. A call without one, or with a code that is not on the list, is refused. In the app, the Reward and Redeem dialogs ask for the centre. - The points summary and the usable balance are scoped to that centre: a customer with 500 points at Centre A and 200 at Centre B sees 500 when served at A.
- A redemption at a centre can only spend points earned there, plus any points that carry no centre.
- Points earned before separation was switched on carry no centre and stay spendable anywhere.
- Upload sheets must name a centre per row; rows with an unknown code are rejected before anything is credited.
Editing the Centre List
- The list is replaced as a whole on every save; codes stay unique.
- Removing a centre only hides it from the pickers — points already earned there keep their code and stay attached to it.
- The list is cached for five minutes and refreshed on every edit, so a new centre appears on the next call.
- With separation on and no centres, points cannot be earned or spent anywhere — add at least one.
Decide it at launch
Referrals and centres
For developers
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