Alerts feed

Read the Alerts page, understand what each alert shows, and acknowledge, silence or resolve alerts so the right people are told and escalations stop.

An alert tells you that something in the hospital has crossed a limit your administrators set: an approval has waited too long, the walk-in queue is backing up, a medicine is below its reorder point. Alerts appear on the Alerts page and can also be sent as messages. This page is for staff who watch and act on alerts. Administrators set up what raises an alert in Alert rules and silences.

Who sees the Alerts page

The Alerts item appears in the sidebar for administrators and for most staff types other than doctors and counsellors: for example pharmacists, nurses, lab staff, receptionists, call centre, cashiers, accounts, operations, inventory and support staff. Its badge shows how many alerts are firing, up to "100+".

Read the feed

The page opens on the Firing tab. Use the tabs to switch between Firing, Acknowledged, Silenced, Resolved and All. You can also filter by Severity (Critical, Warning, Info), by Rule and by date range. Refresh reloads the list; Clear filters goes back to the default view.

Column	What it shows
Alert	The rule's name.
Scope	Where it applies: the centre, store, item or queue the alert is about. "All centres" means the rule is not split by place.
Severity	Critical, Warning or Info, set on the rule.
Status	Firing (with a pulsing dot), Acknowledged, Silenced or Resolved.
Value	The measured value, as "was X, now Y" when it has changed, and the threshold underneath. Waiting times are shown as durations (for example `45m`), rates as percentages.
Started	How long ago the alert opened.
Action	A menu with the actions available for the alert's status.

On a phone, alerts are shown as cards with Load more at the end.

If nothing is firing, the page says "Nothing is firing right now. Alerts appear when a rule's condition holds for long enough." Administrators also see Manage rules, which opens the Alert Rules settings.

Alert details

Click an alert to open its details on the right. You see the severity and status, the places it covers, the Threshold, the value when it Opened at and the Latest value, when it Started, when it was Last checked, why it was resolved (Resolved because) and any note.

The Timeline lists what happened:

Entry	Meaning
Alert opened	The rule's condition held long enough and the alert was raised.
Notification delivered	A message about the alert was sent according to your notification rules. This entry does not confirm that anyone read it.
Escalated · level N	The alert was still firing when escalation level N was reached.
Acknowledged	Someone took ownership.
Silenced	The alert was put on hold by a silence.
Returned to firing	A silence ended and the condition still held.
Resolved	The alert was closed.

What happens to an alert

Alert statuses

From → To	Trigger	Actor	Condition	Side effects
FiringAcknowledged	Acknowledge	Staff		Pending escalations stop
FiringSilenced	Silence	Staff		A silence is created until the chosen time
FiringResolved	Resolve, or the condition clears	Staff or system		Resolved message sent if a fired message went out
AcknowledgedSilenced	Silence	Staff
AcknowledgedResolved	Resolve, or the condition clears	Staff or system
SilencedAcknowledged	Acknowledge	Staff
SilencedFiring	Silence ends	System	Condition still holds	Fired message and escalations start again
SilencedResolved	Resolve, or the condition clears	Staff or system

Firinginitial: The condition holds. Messages and escalations go out according to the rule.
Acknowledged: Someone is handling it. No further escalations are sent.
Silenced: On hold until a silence ends. No messages are sent.
Resolvedterminal: Closed, by hand or because the condition cleared.

Alerts are checked regularly. An alert resolves by itself when its condition is no longer true, for example when stock is received or the queue clears. It is also resolved when its rule is disabled or deleted.

Act on an alert

Use the Action menu in the list, or the buttons in the details panel.

Acknowledge

Click Acknowledge, add an optional Note ("Who is handling this, and what are they doing?", up to 500 characters) and confirm.

Result: "Alert acknowledged. Escalation notifications stop now." The alert stays open until the condition clears or someone resolves it.

Silence

Click Silence. Choose Silence until (one hour from now by default) and an optional Reason, then click Silence.

Result: "Alert silenced. It returns to firing on the first check after the silence ends." The silence covers this rule and this place. Any new alert from the same rule and place that opens during the silence also starts silenced. Silences appear on the Silences tab of Alert Rules.

Resolve

Click Resolve, add an optional Note ("What was done — stock received, queue cleared, threshold corrected…") and confirm.

Result: "Alert resolved." If the rule has a cooldown, the message says how long until the alert can re-open. If the problem is still there after the cooldown, a new alert opens.

Acknowledge first, resolve when fixed

Acknowledge as soon as you start working on an alert so that escalations stop and colleagues can see it is handled. Resolve only when the problem is fixed; otherwise the alert re-opens on a later check.

If two people act on the same alert at once, the second sees "This alert changed elsewhere. Refreshing the list."

Who gets alert messages

The Alerts page is always available, but messages about alerts are sent only if your administrator has set up rules for the Operational Alerts events (Alert Fired, Alert Escalated, Alert Resolved). See Notification events and recipient strategies. To act on an alert you received as a message, open the Alerts page.

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