Public forms
How a public form link lets people fill in one of your published forms without logging in, what they see, and when to use a journey form instead.
A public form is a web page that shows one of your organisation's published forms to the people you share its link with. The person filling it in does not log in. Use public forms for general questions that are not tied to a specific appointment, such as feedback or an enquiry. This page explains what the person sees, how answers are saved, and when a journey form is the better choice.
What the patient sees
When the patient opens the link, the page shows:
- The form's questions. Every question must be answered before the form can be sent.
- A tick box to agree to the Terms & Conditions, which must be ticked before the form can be submitted.
- The submit button.
After a successful submission the page shows Thank you and "Your response has been submitted successfully. You can now close this page."
If saving fails, the page shows an error such as Failed to submit form, and the patient can submit again.
How answers are saved
Each submission is saved as a response to that form. A public form response is not linked to a patient's appointment, visit or journey, so it does not move a journey forward and does not appear on a particular appointment. Ask your implementation team where your organisation reviews public form responses.
Getting a public form link
Forms are built and published in the Form Builder, which is not part of the LeapHealthOS menus. Your implementation team publishes the form and gives you its link. You can then share the link in a WhatsApp or email template, on your website or as a QR code at the front desk.
Check the page before you share it
Open the link yourself before you share it with patients, and check that the form and its questions look the way you expect.
Public form or journey form?
Both show a form to a patient without a login, but they behave differently:
Public form | Journey form (action link or WhatsApp form) | |
|---|---|---|
Who receives it | Anyone you share the link with | One patient, sent by a journey |
Linked to a patient and journey | No | Yes |
Can move a journey forward | No | Yes, a waiting journey step can act on the answers |
Best for | General feedback, enquiries, sign-ups | Questions that are part of a patient's care pathway |
For journey forms, see Patient action links and What patients receive: messages, action links and signing.
Don't collect clinical details on a public form
A public form response is not linked to a patient record. Use a journey form, or collect the information at the clinic, when you need to know exactly which patient answered.
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