IVY AI insights and dictation

What the IVY says summaries show in clinical workspaces, what their messages mean, and how to use voice dictation to fill the consultation and vitals forms.

IVY is the AI assistant built into LeapHealthOS. In clinical workspaces it shows short IVY says summaries of the patient, of each appointment and of each report or document, and it can turn a doctor's spoken notes into answers on the consultation form. This page is for doctors, nurses, counsellors, pharmacists and lab staff, and for administrators deciding whether to switch these features on.

IVY supports, it does not decide

IVY summaries and dictation are produced by AI. They can be incomplete or wrong. Always check them against the source record, the report or what the patient told you before acting on them, and review every field dictation fills in before you submit a form.

Where IVY summaries appear

Where	What IVY shows
The IVY says panel under the patient header in Consultations, Care Station and Counselling	A patient overview: a headline, a few key points and a suggested next action
Each appointment card on the Case Record tab	A short summary of that appointment
The right-hand IVY says panel on the Medical History tab	A summary of the selected report, document or vitals snapshot, with key findings

Click IVY says to expand or collapse the panel. It opens expanded where it shows a summary.

What the messages mean

Message	Meaning
Loading the summary	LeapHealthOS is fetching the latest summary
IVY is creating the summary	A summary is being prepared. It appears once it is ready.
No summary generated yet.	There is no summary for this patient or appointment yet, or the last attempt did not succeed

On the Medical History panel, IVY is creating the summary is also shown for items that have no summary yet.

Summaries are refreshed by events your hospital chooses, for example when an appointment is completed or a document is uploaded. Each patient, appointment or document has one current summary, which is replaced when a new one is produced.

Coming-soon panels

On the Home dashboard, the All Patients profile, and the Pharmacy and Test workspaces, the IVY says panel starts collapsed and shows a blurred example with Our best minds are working on this. That text is a placeholder, not information about your patient.

Switching IVY on

IVY summaries and voice dictation have no settings screen in LeapHealthOS yet. Your implementation team switches them on for your hospital, chooses which events produce summaries and, if you want, limits them to particular clinics or document categories. Contact them to start, stop or change IVY.

Voice dictation

When dictation is switched on, a microphone button appears in the bottom-right corner of the consultation workspace on the Consultation Notes and Record Vitals tabs, once a form is open. Its tooltip reads Tap the button and talk to the patient as usual. Your notes, medicines and tests get typed in for you.

Open the form

Doctor

Consultations

Open the patient, click Begin Consultation if needed, and make sure the right form is selected.

Start dictating

Click the microphone button. The first time, allow microphone access in your browser.

Expected result: A bar at the bottom shows Listening and a timer.

Talk

Speak to the patient as you normally would. Use the pause button to pause and resume, or the discard button to throw the recording away.

Send

Click Send (or the microphone button again).

Expected result: The bar shows Filling your fields…, then you see Voice notes added to today's consultation and the answers appear in the form.

Review and submit

Read every field IVY filled in, correct anything that is wrong, then submit the form as usual.

Dictation only fills in the form. Nothing is saved until you submit the form yourself, and you can edit any answer before you do.

Keyboard shortcut

You can also dictate with the ` key (the key left of 1 on most keyboards):

Hold ` to talk, and release it to send.
Double-tap ` to keep recording hands-free, then press it once more to send.

While dictation is available on a tab, the ` key is used for dictation and does not type a character into the form.

Dictation messages

Message	What to do
Nothing to fill from that dictation	IVY found nothing in the recording that matches a question on the form. Try again, speaking closer to the microphone.
Could not add your voice notes with Your form is unchanged	The recording could not be processed. Your form is as it was; dictate again or type the answers.
Recording interrupted	Recording stopped unexpectedly. Click Resume to continue.
Open the form before dictating	No form is open on this tab. Select a form first.
Microphone is blocked	Microphone access is turned off for LeapHealthOS in your browser. Allow it in the browser's site settings.
No microphone found	Connect a microphone or headset, then try again.
Microphone is in use	Another app is using your microphone. Close it and try again.

IVY for patients

IVY can also power a WhatsApp booking assistant for patients. That is set up separately; see Hospital AI booking tools for WhatsApp agents.

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