Centres and clinic configuration
Add a centre with the Centre Onboarding wizard and maintain its details, weekly opening hours, departments and services in Clinic Configuration.
A centre is one physical hospital, clinic or branch. The app calls it a centre in some places and a clinic in others; they mean the same thing. Staff are assigned to centres, appointments and bills belong to a centre, and slot search uses each centre's opening hours. This page is for administrators who add centres and keep their details up to date.
You need the Configure permission on Org to add or change centres. See Roles and permissions.
Add a centre
Open SettingsClinic & Doctor SetupClinic Configuration and select Add Clinic. This opens the Centre Onboarding wizard, which has three steps.
Centre Identity
AdministratorFill in:
- Centre Name and Centre Code (both required). The code is a short identifier such as
BLR01. - A centre image (optional).
- Centre Type: at least one of Clinic, Hospital, Multi-Specialty, Lab-Only and Imaging-Only.
- Operational Units (at least one): the working areas of the centre, such as Front Desk / Reception, OPD / Consultation Area, Nursing Station, Pharmacy, Billing / Cash Counter, ICU or Admin / Back Office.
- Departments (at least one): the clinical specialties, chosen from a list (for example General Medicine, Obstetrics & Gynaecology, Infertility / Reproductive Medicine) or typed in.
- GSTIN (Optional).
- Services (at least one): the services offered at this centre, from your service catalog.
Address & Contact
Fill in Address Line 1, Address Line 2 (optional), Pincode (6 digits), State, City, Centre Phone Number, Centre Email and, optionally, a Google Maps Link.
Centre Working Hours
For each day, switch the day on or off and set Working Hours and one Break Time. The defaults are 09:30 to 20:00 with a break from 14:00 to 16:00. Use Apply to Weekdays or Apply to All Days to copy a day. At least one day must be open, and the break must fall inside the working hours.
Save
Select Save. Use Next and Back to move between steps.
Expected result: You see "Centre created successfully!" and land on Clinic Configuration.
What the wizard creates
- The centre, with its address (country India), time zone (India Standard Time), phone, email, centre type and weekly hours.
- One department per operational unit, marked non-clinical, and one department per specialty, marked clinical. You can see them on the Departments tab. See Departments and units.
- The centre's service list, from the services you picked.
Use a centre code that is not in use
The centre code must be unique in your organisation. If you enter a code that another centre already has, LeapHealthOS does not create a new centre: it keeps the existing one unchanged and applies the departments and services from the wizard to that existing centre instead. Check the Branch Code column before you start.
GSTIN entered in the wizard is not saved
The GSTIN you enter on the Centre Identity step is not saved with the new centre. Add it afterwards with Edit on the Basic Information tab.
The centre code is also the prefix of the UHIDs of patients registered at the centre.
Clinic Configuration
SettingsClinic & Doctor SetupClinic Configuration has four tabs.
Tab | What you do there |
|---|---|
Basic Information | See all active clinics, search by name, and edit a clinic's details. |
Working Hours | Set the weekly opening hours of one clinic. |
Departments | Add and remove departments of one clinic. |
Services | Choose which catalog services one clinic offers. See Service catalog and categories. |
On the Working Hours, Departments and Services tabs, first choose the clinic in Select Clinic at the top.
Basic Information
The table shows Clinic Name, Branch Code, Address, GST Number, Contact Info and Status. Use Search by clinic name to find a clinic. Select the edit icon on a row to open Edit Clinic, where you can change:
Field | Notes |
|---|---|
Clinic Image | Upload or change the image. |
Clinic Name | At least 2 characters. |
Centre Code | Required. You can change it, but see the note below. |
Centre Type | One or more types. |
GST Number | Optional. |
Address Line 1, Address Line 2, City, State, Pincode, Country | Pincode must be 6 digits. |
Centre Contact Number, Centre Email | Contact details. |
Status | Active or Inactive. |
Select Update. You see "Clinic updated successfully", or "No changes found to update" if nothing changed.
Changing a centre code
A new centre code applies to patients registered from then on: their UHIDs start with the new code. Existing UHIDs do not change.
An inactive clinic disappears from the setup screens
Clinic Configuration, the clinic pickers and the org tree list active clinics only. If you set a clinic to Inactive, you cannot find it again in the app to reactivate it. Ask your implementation team if you need to bring it back.
Working Hours
The Working Hours tab shows one row per day with an Active switch, Open Time and Close Time.
Choose the clinic
Choose the clinic in Select Clinic.
Set each day
Switch each day on or off and set its open and close time.
Copy if needed
Apply to All Days copies the first open day's hours to every day. Apply to Weekdays copies them to Monday to Friday and closes Saturday and Sunday.
Save
Select Save Changes.
Expected result: You see "Working hours updated successfully".
How opening hours are used: slot search offers a doctor's slots only inside the centre's opening hours for that day. A closed day, or a day with no hours, has no slots at that centre. See How slot search works.
One window per day, and breaks do not remove slots
- This tab supports one open-close window per day. Saving here replaces any split hours and clears the breaks entered during onboarding.
- Breaks are saved but slot search ignores them. A break does not stop patients booking in that time. To keep a doctor free during lunch, leave that time out of the doctor's own schedule. See Weekly schedules, blocks and overrides.
Departments and Services
The Departments tab is covered in Departments and units. The Services tab is covered in Service catalog and categories.
Centre holidays
Centre holidays are not applied to slot search
There is no screen for centre holidays, and slot search, booking and walk-ins do not take centre holidays into account today: patients can still book on a holiday. To close a centre for a day, ask your implementation team to block each doctor's time for that day, or to file emergency leave if patients are already booked. Blocks and emergency leave have no screen in LeapHealthOS yet. See Weekly schedules, blocks and overrides and Emergency leave and centre blackouts.
Assigning staff to centres
Staff are assigned to centres when you onboard them, and you can change a person's clinics later on the Users screen. See Users and staff onboarding.
Related pages
- Departments and units
- Org tree, reporting lines and access scope for centre heads
- How configuration is inherited for centre-level settings
- First-time setup checklist
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