Packages & Subscriptions

Package lifecycle, centre scope, shareable family packages, session redemption, voiding, and activation flow.

Packages bundle multiple services together at a discounted rate. Patients purchase a package and redeem sessions over time. Packages support single-centre or multi-centre usage and can be shared with family members.

Package Configuration

Field	Purpose	Example
Package Name	Display name	Physiotherapy Recovery Pack
Package Type	Category (tenant-configurable)	Therapy, Preventive, Premium
Included Services	Which services are included and how many sessions each	10 Physiotherapy + 2 Doctor Consultations
Session Count	Total sessions in the package	12
Validity Days	How many days the package is valid after purchase	90 days
Price	Package price (typically discounted vs individual services)	Rs 8,000

Centre Scope

Packages can be restricted to specific centres:

Scope	What It Means
Single Centre	Package can only be redeemed at the centre where it was purchased
Multi Centre	Package can be redeemed at any of the specified centres

For multi-centre packages, the list of valid centres is defined when the package is created.

Shareable / Family Packages

When a package is marked as shareable, family members can use sessions from the same package:

Family Head — The patient who purchased the package
Max Family Members — Limit on how many family members can share the package (e.g. 4)
Session Tracking — The system tracks which family member redeemed each session

Package Statuses

Status	What It Means
Active	Package has remaining sessions and is within validity period
Exhausted	All sessions have been used (validity may still be active)
Expired	Validity period has passed, regardless of remaining sessions
Manually Completed	Staff closed the package early (e.g. treatment plan changed)
Cancelled	Package was cancelled — remaining sessions voided

Session Redemption

When a patient uses a service from their package, a redemption is recorded:

Which service was used and how many sessions consumed
Which appointment the redemption is linked to (if applicable)
Which family member used the session (if shareable package)
Remaining sessions are decremented automatically

Voiding a Redemption

If a session was redeemed in error, it can be voided. Voiding restores the session count and records the reason and who approved the void.

Purchase & Activation

Patient selects a package and makes payment
Payment is processed through the payment system (order created)
Package is activated with a start date (may be future-dated)
Patient can begin redeeming sessions from the activation date

What's Next?

Learn about the booking process in How Slot Search Works.

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Packages & Subscriptions